AgreeGuard Help Desk & FAQs
Dedicated merchant support, installation guide, and chargeback evidence assistance.
Need fast assistance?
Our Canadian engineering support team replies within 4 business hours.
Quick 1-Minute Setup Guide
Install the App & Customize Your Text
In your Shopify Admin, open AgreeGuard and configure your terms statement (e.g. “I agree to the [Terms of Service] and [Refund Policy]”) and accent color.
Enable the Theme App Embed
Click “Enable in Theme Editor” from the dashboard. In your Shopify Theme Customizer, toggle AgreeGuard Terms & Consent to ON and click Save.
Automated Defense & Audit Logging
AgreeGuard immediately protects your checkout button and begins logging tamper-proof consent certificates for every order.
Frequently Asked Questions
Does AgreeGuard work with AJAX cart drawers (like Dawn theme)?
Yes! AgreeGuard includes a built-in MutationObserver that automatically detects when cart drawers open and dynamically injects the checkbox above the drawer checkout button.
How does AgreeGuard help win credit card chargebacks?
When banks evaluate disputes (“item not as described”, “buyer did not agree to return policy”, or “unauthorized charge”), they require evidence of affirmative opt-in. AgreeGuard records UTC timestamp, IP address, customer browser signature, and exact agreed text. You can print or download this certificate directly from your dashboard to submit to Stripe, PayPal, or Shopify Payments.
Will AgreeGuard slow down my store?
No. AgreeGuard uses ultra-lightweight vanilla JavaScript (< 10 KB) and asynchronous loading. It requires zero heavy third-party tracking scripts.
Developer Support
Datastak (Partner Org ID: 247101999)
Support Team • agreeguard@datastak.ca